Terms & Conditions
Glebe House Designs reserves the right to alter prices at any time, without prior notice. Prices may change and offers may be withdrawn at any time.
All prices shown on the website are in £ (Great British Pound) sterling. We are currently not VAT registered.
Although I try to ensure all prices displayed on my website are accurate, errors may sometimes occur. If I discover an error in the price of an item you have ordered, I will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If I am unable to contact you, I may treat your order, in respect of the incorrectly priced item, as cancelled.
Damage & Returns Policy:
All goods are checked thoroughly before leaving for their destination. If you suspect goods have been damaged in transit based on the state of the parcel received, please sign for the package as 'damaged' and contact us directly so that we can take the issue up on your behalf with the postage carrier. On the rare occasion that you may receive goods that are faulty or not what you ordered, please contact within seven days of delivery and I will help you resolve any issues as quickly as possible.
If for any reason you are not satisfied with the product, please return it recorded delivery within seven days in the original packaging. Once returned, we will refund the cost of the goods (excluding postage). However due to the specific nature of wholesale, trade and bespoke items, we cannot accept returns of bespoke / trade orders unless the product(s) are damaged.
Refunds on commissioned items will not be issued.
We endeavour to display our products as accurately as possible, however due to photography and variations in monitor displays, some colours will differ slightly.
Due to the handmade nature of our products, each piece is unique in their own rights. It is likely that your frame will be made to order and may vary slightly to the picture on our website.
Our Privacy Promise
To keep your data safe and private
Not to sell your data
To give you ways to manage and review your marketing choices at any time.
Glebe House Designs is not responsible for the privacy policies of third party websites to which any links are provided. You should check the privacy policies on these sites before providing any personal information.
We use Google Analytics to understand how our website is being used in order to improve the user experience.
To ensure we are able to offer you the best possible service in the future, information relating to orders placed online and your contact details are stored on internal system. We will not share your personal details with third parties, though providers of support or software on our internal system may have access to the data for maintenance purposes. Such third parties are prohibited from sharing this information. With your prior consent at checkout, we may from time to time send you information directly or by email about our latest products and discounts for loyal customers. Having placed an order and opted to receive emails from us, you can opt out by email at any time by clicking the clear link in the footer of the email or contacting firstname.lastname@example.org with the word: "unsubscribe" in the subject.
Competition and giveaway details:
We occasionally give away products or partner with other luxury brands to do so. By entering of any competition(s) you are agreeing to be signed up to the Glebe House Designs marketing database and email newsletter, plus those of any named brand involved in that competition. This will be clearly referenced during the entry stage of the competition. You may unsubscribe at any time. Winner(s) will be chosen through a random prize-draw and will be notified within one week.
Prize(s) are non-transferable and there is no cash alternative.
Please allow up to 7 days for delivery of the prize. The prize must be delivered to a UK address.